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Old July 24th, 2007, 11:24 AM
BrassMonkey BrassMonkey is offline
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Peter,

Firstly, I want to thank you because I very much appreciate that Hsu is willing to ship to Canada. You even go so far as to provide us with the landed costs. The numbers can add up pretty quickly, but shipping and import fees are hardly the fault of your company. Given the circumstances, I think the landed costs are very reasonable.

Unfortunately, what is holding many of us back is our concern about after-sales service. Without an authorized Canadian dealer, I have to ask how you handle returns, exchanges, repairs, etc. Shipping a near 100 lb. insured package back and forth across the border can be cost prohibitive.

Thank you and I look forward to your response. I would love to get a Hsu VTF-3 HO with Turbocharger.
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