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Old March 22nd, 2018, 5:31 AM
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hometheatergeek hometheatergeek is offline
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Thumbs up HSU's Customer Service

I recently had a amp failure on one of my Hsu ULS-15 subwoofers that I bought back in April 2009.

Anyhow I need to give out a huge shout out to the ppl at Hsu Research for their Tech (Leo) and customer support (Kevin). My first email to Tech support was sent on a Saturday morning and I received a reply that afternoon. I had a follow up question on Sunday morning and again got a reply that afternoon. These days you just don't expect replies to emails during the weekend. I sent in the amp last Wednesday and it was return to me yesterday. So a 6 day turnaround with shipping is awesome. Plus they were kind enough to give me a discount even though the amp was way past it's warranty. I do plan on keeping them in mind for any other subs I might need.

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