HSU Research Forum (HRF)  

Go Back   HSU Research Forum (HRF) > Hsu Central > Hsu Research - Speakers and Subwoofers
Become a member Forum Help Members List Calendar Search Today's Posts Mark Forums Read

Thread Tools Rate Thread Display Modes
Prev Previous Post   Next Post Next
Old November 27th, 2017, 7:46 PM
j20052 j20052 is offline
Registered User
Member Since: Nov 2017
Posts: 5
j20052 is on a distinguished road
HSU Research Customer Service not acting fairly

Two weeks ago, I ordered a pair of VTF-15H MK2 to replace two dead Velodyne 18Ē subs. The stupid mistake I made was to not take measurements and assume that a 15Ē sub would always fit in a space where an 18Ē was integrated in my theater furniture. I was wrong and they do not fit as they are too deep and too tall. The smaller 15í model does not fit either, although only by an inch. The shipping cost was around $300 for the pair.
I called customer service, who nicely offered to take them back, especially since I didnít even unpack them. However, they categorically refused to offer the same shipping cost as what they charged me to send them to me. In fact, the lady on the phone literally said ďItís really expensive to ship back and you should sell them locallyĒ. Turns it she knows very well, because the cheapest UPS cost is $600 for the pair instead of $300 that HSU can pay to ship.
I find this answer to be particularly unfair as I will now be down $900 (300+600) for my mistake instead of $600 (300+300). I really donít understand why HSU cant provide their shipping rate along with the RMA they provided.
I do not like to sell gear on the internet and it would need to be a pickup type of sale, so the option to sell locally is unappealing to me.
Anyways, I wanted to mention this situation because I think I am being treated unfairly by the company. The customer support lady was pretty firm, and I even had my wife call back the next day and she got the same answer. So we know where HSU stands.
Disappointing .
Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump

All times are GMT -8. The time now is 9:53 PM.

Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Forum Rules The Golden Rule: Treat others as you would want to be treated.

Technical Support: The best way to get tech support for serious issues is to call or email us. Questions asked on the forum may not be answered by qualified professionals.

No "Flaming": Spiteful talk and flaming wars will lead to "time-outs" for parties involved.

Shootouts: Shootouts are comparisons between products. We need to know about shootouts before allowing them on the forum, so call us and talk to the director of Sales before posting. Otherwise, your shootout may be removed.

Add to Reputation: Once you are a registered member, you can click this icon to add to the tally of other members' Rep Points. You must vote for seven other people before you can vote for the same person twice.

Report Bad Posts: Once you register, click this icon to let Administrators know if they should review a post. Please be specific as to why action might be needed.


Thanks for reading the rules. Have a good time :)

In Association With